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Zag | Como pedir reembolso de valor pelo Chat do Facebook

#Social Media Marketing
2025-12-26 18:126 min read

Content Introduction
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In this video, the presenter from Sag explains how to request a refund through their Facebook chat. The process includes logging into your Facebook account, searching for 'Zague', and starting a conversation with the automated bot. Users can request a refund for the total amount spent or for kilometers driven by clicking on the money icon and providing necessary information such as the amount and cost center. The bot also prompts for additional details, like a description of the refund and whether it was paid with a corporate card. If users have a receipt photo, they can upload it; otherwise, they can skip that step. After reviewing a summary of the refund, users can confirm or edit their requests at any time in the process. The video concludes with the presenter offering assistance with using this new refund option.

Key Information

  • The video instructs viewers on how to request a refund through Facebook chat.
  • Users need to log into their Facebook account, search for 'Zague', and start a conversation with the bot.
  • Refund requests can be for the total amount spent or per kilometer driven, initiated by clicking a money icon.
  • Users will need to provide the amount spent and select the refund category from a provided list.
  • The bot may ask for a description of the refund and if it was paid with a corporate card.
  • If there is a receipt photo, users can upload it; otherwise, they can decline this option.
  • The bot will provide a summary of the refund for confirmation, allowing users to edit or cancel at any stage of the process.

Timeline Analysis

Content Keywords

Refund Request

This video guides users on how to request a refund through Facebook chat. It explains the steps to log into Facebook, search for 'Zague', and interact with the bot to request a refund by providing the amount spent or per kilometer driven.

Sag Bot

The Sag bot assists users in the refund process by asking for the amount spent, cost center, refund category, and whether a receipt photo is available. The bot also provides a summary of the refund for confirmation before submission.

Submitting Refund

Users can submit a refund request by either uploading a receipt photo or declining that option. The bot summarizes the refund details, allowing users to confirm or edit/cancel their refund request anytime during the process.

Related questions&answers

How do I request a refund?

You can request a refund through our Facebook chat. Log into your Facebook account, click on 'Message,' search for 'Zague,' and click 'Start.'

What if I don't have a photo of the receipt?

You can decline adding a photo using the indicated button.

What information do I need to provide for a refund?

You need to provide the amount spent, the cost center, and select a refund category from the list provided.

Can I edit or cancel my refund request?

Yes, you can cancel or edit refunds at any point in the process by sending 'Cancel' or 'Edit.'

What should I do if I do not have a corporate card for the payment?

The Sag bot will ask if your refund was paid with a corporate card, but you can proceed without one.

What happens after I submit my refund request?

The bot will show a summary of the refund, and if there are no changes, you can confirm the request.

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