Share Thena Accounts at ease
Effortlessly share Thena Standard and Thena Enterprise accounts
Unlock the power of collaboration with Thena's Free, Standard, and Enterprise plans! Share your Thena account seamlessly across devices, enabling multiple users to access features without ever exposing account credentials or passwords. Whether you choose the Free plan with up to 10 user seats or the robust Enterprise plan with custom deployments, Thena ensures secure and efficient account sharing. Experience the convenience of managing tickets and workflows together, while keeping your information safe. Start sharing your Thena accounts today!
What is Thena?
Thena is an AI-driven customer support platform designed specifically for contemporary B2B teams. Its primary goal is to efficiently resolve tickets, manage accounts, and enhance customer satisfaction through a unified and robust platform. Thena provides omni-channel support, seamlessly integrating communication across Slack, Discord, Email, MS Teams, and Web chat. By combining AI capabilities with human expertise, it introduces a next-generation ticketing system. The platform facilitates autonomous support, streamlines workflows, centralizes customer information, and integrates with various applications and APIs.
Sharing An Thena Account in 5 Common Methods:
Invite Users via Thena Team Feature (Official Way)
Utilize the built-in team feature to invite users to your shared account, ensuring everyone has access without compromising security.
Sharing Thena Login Credentials (Not Recommended)
While not recommended, sharing login credentials can be a quick way to share a premium account. Ensure trust among users to avoid misuse.
Same IP for Group Share
Ensure all users in a group share access the account from the same IP address to maintain consistent access and avoid potential security flags.
Remote Desktop Approach for Sharing Thena
Use remote desktop software to allow others to access your Thena account securely, providing a controlled environment for account sharing.
DICloak (Share One or Multiple Thena Accounts)
DICloak offers a secure way to share one or multiple Thena accounts, an antidetect browser to maintain privacy and security.
1. Set Up DICloak
Sign up a DICloak account and install the DICloak app.
2. Create a Profile and Log in to Thena Account
In DICloak, create a new profile for Thena and customize the fingerprint if needed, though default settings usually work fine.
3. Set Roles & Permissions
Set up member groups with specific permissions. Once defined, they apply to all users in the group, keeping your Thena account sharing secure and organized.
4. Add your Team Member
Go to Members and create the Internal Member. Make sure to select the correct member group and profile group.
5. Share the Profile with Your Member
After creating the member, share their login details so they can access the DICloak account and start using the shared Thena profile seamlessly.
Share Restrictions on Thena accounts
User Limit for Each Paid Plan
The Free plan allows up to 10 user seats, which limits collaboration and support capabilities for small teams. The Standard plan accommodates a larger team with no specified user limit, enhancing collaboration and support efficiency. The Enterprise plan is customizable, allowing for a flexible number of users tailored to organizational needs, supporting extensive team operations.
Device Limit for Each Paid Plan
The Free plan does not specify device limits, but simultaneous logins may be restricted due to the user cap. The Standard plan allows multiple devices, enhancing accessibility and enabling simultaneous logins for agents. The Enterprise plan also supports multiple devices with no strict limits, ensuring seamless access and collaboration across various platforms.
Using DICloak to Share Thena Accounts without Limitation
DICloak offers a solution to the limitations of user and device restrictions by enabling secure account sharing without breaching terms of service. By masking user identities and managing access permissions, DICloak allows multiple users to utilize a single Thena account efficiently. This approach optimizes resource allocation and enhances collaboration, particularly for teams using the Free or Plus plans. DICloak's ability to streamline account sharing ensures that users can maximize the benefits of their subscription plans without encountering the typical constraints associated with user and device limits.
Price
| Account type | Cost | Explain |
|---|---|---|
| Free | $0/user/month | Up to 10 user seats, Up to 1,000 tickets/month, Slack & email, Account management, Up to 2 help centers. Includes AI ticket detection, AI ticket summaries, AI tagging, AI assistant. |
| Standard | $79/user/month | Everything in Free + Web chat, Agent studio, MCP, APIs. Includes AI auto-responses, AI co-pilot, AI powered workflows. Billed annually. |
| Enterprise | Let's talk | Everything in Standard + AI agent custom deployments, MS Teams, Enterprise APIs, Enterprise security features. Includes Unlimited MCP, Enterprise security, AI agent studio, Enterprise APIs. |
FAQ from Thena Account Share
How can I share my Thena account?
Can I access my Thena account on multiple devices?
What happens if I share my Thena account credentials?
Is it safe to share my Thena account using DICloak?
Is it convenient to share my Thena account using DICloak?
Will sharing my Thena account with DICloak expose my password?
Smarter Sharing Starts with DICloak — Secure, Simple, Affordable
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