Share Pylon Accounts at ease
Effortlessly share Pylon Starter, Pylon Professional, and Pylon Enterprise accounts
Unlock the power of collaboration with Pylon's Starter, Professional, and Enterprise plans! Share your Pylon accounts seamlessly across devices, enabling multiple users to access your support system without the risk of exposing account credentials or passwords. Whether you're a small team or a growing enterprise, Pylon makes it easy to work together securely. Start sharing your accounts today and enhance your team's productivity!
What is Pylon?
Pylon is an advanced support platform designed specifically for B2B enterprises. It provides a comprehensive solution for handling ticketing, chat widgets, knowledge bases, AI-driven support, customer portals, and additional features. The platform's primary goal is to enhance customer support processes, automate tasks through AI, foster customer relationship management, and ensure smooth integration with current technology infrastructures.
Sharing An Pylon Account in 5 Common Methods:
Invite Users via Pylon Team Feature (Official Way)
Utilize the built-in team feature to invite users to your shared account, ensuring everyone has access without compromising security.
Sharing Pylon Login Credentials (Not Recommended)
While not recommended, sharing login credentials can be a quick way to share a premium account, but it poses security risks.
Same IP for Group Share
Ensure all users in a group share access the account from the same IP to avoid triggering security alerts.
Remote Desktop Approach for Sharing Pylon
Use remote desktop software to allow others to access your Pylon account without sharing login details directly.
DICloak (Share One or Multiple Pylon Accounts)
DICloak can help manage multiple shared accounts by masking user activities, ensuring privacy and security.
1. Set Up DICloak
Sign up a DICloak account and install the DICloak app.
2. Create a Profile and Log in to Pylon Account
In DICloak, create a new profile for Pylon and customize the fingerprint if needed, though default settings usually work fine.
3. Set Roles & Permissions
Set up member groups with specific permissions. Once defined, they apply to all users in the group, keeping your Pylon account sharing secure and organized.
4. Add your Team Member
Go to Members and create the Internal Member. Make sure to select the correct member group and profile group.
5. Share the Profile with Your Member
After creating the member, share their login details so they can access the DICloak account and start using the shared Pylon profile seamlessly.
Share Restrictions on Pylon accounts
User Limit for Each Paid Plan
The Starter plan allows a minimum of 3 users, which is suitable for small teams. The Professional plan also requires at least 3 users, catering to growing teams. The Enterprise plan has a higher minimum of 7 users, designed for larger organizations that need to scale quickly. Each plan's user limit directly affects collaboration and support capabilities, with more users enabling better service and response times.
Device Limit for Each Paid Plan
There are no specific device limits mentioned for any of the plans. However, device limits may impact user experience in terms of simultaneous logins and switching devices. If multiple users log in from different devices simultaneously, it could lead to performance issues or restrictions on concurrent access, especially in larger teams using the Enterprise plan.
Using DICloak to Share Pylon Accounts without Limitation
DICloak can help users bypass the limitations of individual plans by enabling account sharing without breaching terms of service. It allows multiple users to access a single account securely, optimizing resource use and reducing costs. By managing simultaneous logins and device switching, DICloak ensures a smooth user experience, making it an ideal solution for teams or families looking to maximize their Pylon subscription benefits without upgrading to more expensive plans.
Price
| Account type | Cost | Explain |
|---|---|---|
| Starter | $59 per seat/mo | Get started with our basic support system for small teams. Minimum 3 seats. |
| Professional | $89 per seat/mo | Design a support engine for growing teams. Minimum 3 seats. |
| Enterprise | $139 per seat/mo | Scale quickly, securely, and offer a premium customer experience. Minimum 7 seats. |
FAQ from Pylon Account Share
How can I share my Pylon account?
Can I access my Pylon account on multiple devices?
What happens if I share my Pylon account credentials?
Is it safe to share my Pylon account using DICloak?
Is it convenient to share my Pylon account using DICloak?
Will sharing my Pylon account with DICloak expose my password?
Smarter Sharing Starts with DICloak — Secure, Simple, Affordable
