EN

How to Get Refund From Facebook Ads "Prepaid Balance" Get Back Your Money

#Social Media Marketing
2025-12-18 19:137 min read

Content Introduction
Ask Questions

This video tutorial outlines the steps to obtain a refund from Facebook for a prepaid ad balance in the Facebook Ads Manager. It begins by instructing users to visit the Facebook Ads Manager, ensuring they have access to their account. Viewers are guided through various sections of the platform to locate billing information and identify the refund procedure. The tutorial emphasizes the importance of selecting the correct options, providing reasons for the refund request, and including relevant screenshots as evidence. It concludes with assurance that users will receive a response from Facebook within one to two business days after submitting their request.

Key Information

  • To get a refund from Facebook, if you have a prepaid balance in your Facebook ad manager, follow a tutorial that guides you on contacting Facebook.
  • Reasons for seeking a refund may include a disabled ad manager account or a decision not to run more ads.
  • Visit the Facebook Ads Manager, navigate to the billing section, and check your balance.
  • Follow the tutorial to understand how to request a refund, including steps to select your ad manager and explain your situation.
  • Submit a request that includes a screenshot of your balance and relevant details to expedite processing.
  • Facebook will contact you within 1-2 business days regarding your refund request.

Timeline Analysis

Content Keywords

Facebook Refund

A step-by-step tutorial on how to obtain a refund from Facebook, particularly for users with a prepaid balance in the Facebook Ads Manager. The video explains the process of contacting Facebook, navigating the Ads Manager, and initiating a refund request.

Facebook Ads Manager

Instructions on navigating the Facebook Ads Manager to access billing sections, manage account status, and understand ads related processes. The guide details how to click on various settings and submit a refund request.

Screenshot for Refund

Emphasis on the importance of taking and attaching a screenshot during the refund process to provide necessary evidence. The video illustrates how to take a screenshot and attach it in the refund request.

Contacting Facebook

Detailed guidance on how to reach out to Facebook's support for help regarding refunds. It includes steps on selecting the right options in the support contact forms and the expected timeline for responses.

Refund Process Overview

Overview of the reasons for requesting a refund and the types of complications that may arise, such as disabled accounts or balance discrepancies.

Related questions&answers

How can I get a refund from Facebook?

You can get a refund by following this tutorial which guides you through the process of contacting Facebook and getting your prepaid balance refunded.

What should I do if my Facebook ad manager account is disabled?

You can still request a refund by following the steps in the tutorial to ensure your balance is returned, even if your account is disabled.

Where do I navigate to in the Facebook ad manager to request a refund?

Go to the Facebook ad manager, click on 'account settings', then visit 'billing' and 'ads billing'. There you can see your account information and proceed with the refund request.

How long does Facebook take to respond after submitting a refund request?

Facebook typically contacts you within one to two business days after you submit your refund request.

What if I accidentally added the wrong amount to refund?

If you mistakenly request a refund for the wrong amount, you can explain the situation in your request to ensure the correct amount is processed.

Can I attach a screenshot when requesting my refund?

Yes, you should attach a screenshot of your billing page or any relevant documents when submitting your refund request to provide clarity.

More video recommendations

Share to: