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MANUAL FACEBOOK META REFUND: THEY REQUIRE THE IMPOSSIBLE

#Social Media Marketing
2026-01-10 00:158 min read

Content Introduction
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The video discusses a frustrating experience with Facebook (Meta) regarding difficulties in obtaining refunds for ad accounts. The speaker explains their history with the platform, mentioning that previously their concerns were easily resolved. However, they now face the absurd requirement to prove payments made nearly three years ago, which they find unrealistic. The speaker emphasizes that this situation has caused significant stress and expresses dissatisfaction with Facebook's service and policies. They argue that such demands are not only unreasonable but also hinder their ability to use the platform effectively. The video concludes with a commitment to pursue legal rights and call for better customer service.

Key Information

  • The speaker expresses frustration about facing challenges resolving an issue with Facebook Meta despite being able to typically resolve issues through customer service.
  • The speaker claims to have difficulties obtaining a refund for ad accounts linked to their agency, which has been active for five years, attributing the problem to Facebook's demands for proof of past payments.
  • The speaker argues that Facebook's requirement for proof of payment from three years ago is unreasonable and suggests it could be a tactic to avoid issuing refunds.
  • The speaker stresses the importance of their money and the need for Facebook to adhere to Brazilian consumer law.
  • There are complaints regarding the slow response time of Facebook's procedures and the perceived lack of support for users trying to retrieve their funds.

Timeline Analysis

Content Keywords

Facebook Refund Issue

The speaker expresses frustration over an unresolved situation involving a refund with Facebook. They detail their experience with ad accounts and emphasize the absurdity of having to provide proof of payment from over three years ago, reflecting on the challenges faced with customer service and the compounded issues arising from the pandemic.

Customer Service Struggles

The speaker discusses their longstanding relationship with Facebook, noting previous successful resolutions through customer service. However, they outline a recent experience where they are unable to get assistance regarding refunds for ad accounts, raising concerns about the company's customer service protocols.

Legal and Consumer Rights

The speaker questions whether Facebook follows Brazilian consumer laws and expresses dissatisfaction with the demands placed upon them to prove payments that are several years old, highlighting potential legal repercussions and the implications of such practices on consumer rights.

Ad Account Management

The speaker reflects on managing multiple ad accounts for clients and discusses the challenges encountered when clients demand results, leading to a discussion on the effectiveness of Facebook ads compared to other platforms like Google. They lament the financial implications of Facebook's policies on businesses.

Related questions&answers

What can I do if I can't access my Facebook ad account?

You may try contacting Facebook support directly for assistance or check their help center for relevant information regarding your issue.

How long do I need to keep proof of payment for Facebook ads?

It is generally recommended to keep proof of payment for at least a few years, but specific requirements may vary.

What should I do if I can't provide proof from three years ago?

Reach out to Facebook support to explain your situation and see if they can assist you or provide alternative solutions.

Why does Facebook require proof of payment from years ago?

Facebook may require this to verify account balances and refund requests, but it has been criticized for being an excessive requirement.

What action can I take if I feel Facebook's policies are unfair?

Consider reaching out to customer support, leaving feedback, or looking into your rights as a consumer in your locality.

Can I escalate my issue with Facebook?

Yes, you can ask to escalate your case when contacting customer support for further review.

Are there any consumer protections that apply to Facebook in Brazil?

Yes, companies operating in Brazil must abide by Brazilian consumer laws, which protect consumer rights.

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