EN

HOW TO REQUEST A REFUND ON FACEBOOK ADS!

#Social Media Marketing
2026-01-10 00:019 min read

Content Introduction
Ask Questions

In this video, Gustavo, a social media creator, discusses how to handle refunds within Facebook Ads. The video outlines two types of accounts related to refunds: restricted accounts and standard accounts. Gustavo explains the process of requesting a refund, including navigating to payment settings and selecting the correct options. For blocked accounts, the process becomes complex, requiring proof of payments and detailed documentation. He also advises on gathering necessary information and emphasizes the importance of accuracy when dealing with Facebook support. Gustavo concludes by encouraging viewers to subscribe for more content and provides resources for learning about Facebook Ads management.

Key Information

  • Gustavo is the social media creator at the agency and is discussing refunds within Facebook Ads.
  • The video explains two types of accounts related to refunds: accounts with restrictions or blocks and standard accounts.
  • To process a refund, users must go to payment settings in their account to request a refund.
  • If an account is blocked, the process to request a refund is more complex, requiring specific documentation and interaction with Facebook support.
  • For a refund to be processed, users must fill out a form that includes proof of payment and personal information related to the account.
  • The document must be printed and cannot be scanned. Complete and accurate information is necessary to avoid complications.
  • Users are advised to be careful while submitting information and to stay updated on processing times, which can vary.

Timeline Analysis

Content Keywords

Facebook Ads Refunds

The video explains the process for requesting refunds within Facebook Ads, covering two account types—those with restrictions and standard accounts. It provides a step-by-step guide on how to access payment settings, request a refund, and navigate tools needed for processing refunds, along with relevant documentation and criteria.

Account Types

The content discusses two types of accounts involved in Facebook Ads refunds: blocked accounts which cannot operate normally and standard accounts without restrictions that allow for seamless refunds.

Requesting Refunds

Viewers are guided through the steps for requesting refunds, including accessing account settings, submitting necessary documentation, and ensuring all details are accurate to facilitate the refund process.

Documentation Required

The video highlights the necessary documentation for requesting refunds, including proof of payment, identification details, and specific forms that must be filled accurately to avoid complications with Facebook's strict verification process.

Facebook Support

It emphasizes the importance of contacting Facebook support directly if issues arise, particularly concerning blocked accounts or refunds, and instructs on how to utilize Facebook’s help features.

Form Submission

Audiences are instructed to accurately fill out a refund request form and provide supporting documents, ensuring that all entries meet Facebook's stringent requirements to avoid unnecessary delays.

Timeframe for Refunds

The video outlines the potential timeframes involved in processing refunds, emphasizing that it can take weeks or months for completion, and cautions viewers to be aware of potential delays.

Related questions&answers

What are the two types of accounts that can receive refunds within Facebook Ads?

The two types of accounts are restricted (blocked) accounts and standard accounts.

How can I request a refund for a blocked Facebook Ads account?

You need to provide proof of payment, complete a refund form, and follow the appropriate procedures specified by Facebook.

What information is required to complete the refund request form?

You need to include your account details like the name, tax identification number, phone number, email address, and proof of the total refund issued.

Can I expect a quick response from Facebook for my refund request?

No, processing can take time—sometimes up to three months or more due to Facebook's rigorous verification process.

What should I do if I do not receive a communication regarding my refund request?

You should regularly check your email and phone as Facebook may contact you for further information.

What documents are needed to accompany the refund request?

You will need to send an ID card, proof of payment, a signed document, and a screenshot of account details showing any balance.

Is it necessary to contact Facebook support for help with my refund?

Yes, if you have a blocked account or issues processing your refund, contacting Facebook support directly is essential.

What if my refund amount is small, is it worth pursuing?

For small amounts, it may not be worth the effort due to the lengthy process involved. For larger amounts, it is advisable to pursue the refund.

What is the first step I should take after my account is blocked?

You should analyze if you can restore the account and then follow the specified steps to request a refund.

How do I fill out the refund request form correctly?

You must ensure all details are accurate, including personal information, refund amounts, and associated documents.

More video recommendations

Share to: