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Troubleshooting a disabled ad account on Facebook Ads can be a daunting task for many advertisers. It's essential to understand the common issues that lead to account suspension and how to effectively address them. This article will guide you through the steps to take when faced with a disabled ad account, ensuring you can navigate the process smoothly.
The first step to take when your ad account is disabled is to click on the 'Request Review' button and submit an appeal. This process is straightforward and typically takes a few hours for Facebook to review your account and potentially reinstate it. However, if this initial step does not resolve the issue, there are additional strategies to consider.
Another effective method is to add another admin to your ad account. By doing this through Business Manager or directly on the ad account, you can submit an appeal using their profile. This can sometimes yield better results, especially if the other admin has a more established account history.
If your ad account is disabled, you may find that the option to create new ad accounts is grayed out. In such cases, sharing external ad accounts with your Business Manager can be a viable solution. This allows you to continue using your existing assets without the hassle of creating a new Business Manager and transferring all your data.
A common frustration among advertisers is when an appeal or review request becomes stuck in the review stage. It's important to note that Facebook's support system primarily relies on bots and AI, which can lead to delays. If your appeal remains unresolved for more than two to three days, it may be time to move on and consider alternative solutions.
One of the most effective options available is to utilize agency ad accounts. These accounts can be shared with your Business Manager, even if one of your accounts has been disabled. Agency ad accounts are generally more stable and do not have daily spending caps, allowing for greater flexibility in your advertising strategy.
If all else fails, creating a new Business Manager may be necessary. While this process can be time-consuming, it is sometimes the only option available if your current Business Manager has been compromised. Transferring your assets to a new Business Manager can help you regain control over your advertising efforts.
To prevent your ad account from being disabled due to multiple ad rejections, consider submitting ads one at a time. For instance, if you have a campaign with multiple ad sets, publish each ad individually. This approach allows you to monitor the approval status of each ad and avoid the risk of having your entire account restricted due to a single rejected ad.
Q: What should I do if my Facebook ad account is disabled?
A: The first step is to click on the 'Request Review' button and submit an appeal. This process is straightforward and usually takes a few hours for Facebook to review your account.
Q: How can adding another admin help with a disabled ad account?
A: Adding another admin to your ad account allows you to submit an appeal using their profile, which can sometimes yield better results, especially if the other admin has a more established account history.
Q: What can I do if I can't create new ad accounts?
A: If the option to create new ad accounts is grayed out, consider sharing external ad accounts with your Business Manager to continue using your existing assets.
Q: What should I do if my appeal is stuck in review?
A: If your appeal remains unresolved for more than two to three days, it may be time to consider alternative solutions, as Facebook's support system may be experiencing delays.
Q: How can agency ad accounts help me?
A: Utilizing agency ad accounts can provide greater stability and flexibility in your advertising strategy, as they do not have daily spending caps and can be shared with your Business Manager.
Q: What if creating a new Business Manager is necessary?
A: If all else fails, creating a new Business Manager may be necessary. While it can be time-consuming, it may be the only option if your current Business Manager has been compromised.
Q: How can I prevent my ad account from being disabled due to ad rejections?
A: To avoid multiple ad rejections, consider submitting ads one at a time. This allows you to monitor the approval status of each ad and reduces the risk of having your entire account restricted.