Recovering a disabled Facebook ad account can be a daunting task, especially when you believe you haven't violated any of Meta's rules. It's crucial to recognize that if you have indeed broken significant rules, recovery may not be possible. Meta's account disabling algorithm is known for its inaccuracies, and many advertisers experience account disabling at some point. Fortunately, there is a straightforward process to follow for recovery.
The first step upon receiving a notification of your account's disabling is to request a review. This process typically involves clicking a link provided in the notification. However, it's important to note that this initial request may not yield positive results, as it often involves an AI review. When submitting your request, clearly state that you believe the disabling was a mistake. After this, you will likely receive a response upholding the decision, which allows you to proceed to the next step.
Once you have received the decision from the review, the next step is to contact Meta support. Navigate to the Facebook ads platform and look for the help section, usually represented by a question mark icon. The options available may vary, but your goal is to find a way to communicate directly with Meta support. When you reach a representative, emphasize the negative impact the disabling has on your business and request that they escalate your case for a manual review. This escalation is vital, as it allows your case to be reviewed by someone within Facebook who can potentially override the initial decision.
If you have a Meta marketing Pro, reach out to them as soon as possible. Explain your situation and, similar to your communication with Meta support, ask them to escalate your case to the internal review team. This team has the authority to make decisions that can reverse the disabling of your account. If you do not have a Meta marketing Pro, this step will not be applicable.
After successfully escalating your case, you will be informed that a decision may take up to 48 hours. However, it is not uncommon for this process to extend to three weeks. Patience is essential during this time, as some users have reported receiving responses in as little as two hours. The algorithm that triggers account disabling can be overly sensitive, but with ongoing updates from Meta, improvements are anticipated in the near future. Following these steps is your best course of action for recovering a disabled Facebook ad account.
Q: What should I do if my Facebook ad account is disabled?
A: The first step is to request a review by clicking the link provided in the notification of your account's disabling.
Q: Will my initial request for a review be successful?
A: It's important to note that the initial request often involves an AI review and may not yield positive results.
Q: What should I do after receiving a decision from the review?
A: You should contact Meta support through the help section on the Facebook ads platform and request that they escalate your case for a manual review.
Q: How can I escalate my case if I have a Meta marketing Pro?
A: Reach out to your Meta marketing Pro and explain your situation, asking them to escalate your case to the internal review team.
Q: How long does it take to receive a decision after escalation?
A: You may be informed that a decision can take up to 48 hours, but it can extend to three weeks. Some users have reported responses in as little as two hours.
Q: What if I believe I haven't violated any rules?
A: If you believe the disabling was a mistake, clearly state this in your review request and during your communication with Meta support.
Q: What impact does a disabled account have on my business?
A: A disabled account can negatively impact your business by hindering your ability to run ads and reach your audience effectively.
Q: Are there improvements expected in the account disabling algorithm?
A: Yes, ongoing updates from Meta are anticipated to improve the algorithm that triggers account disabling.
