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Blocked—What to Do? Instagram & Facebook Ads Stopped Due to Payment Issues

#Social Media Marketing
2026-02-09 22:2610 min read

Content Introduction
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In this video, Galina Gorban addresses common issues regarding Facebook advertising, particularly the scenarios where users encounter problems with their payment cards not being processed. With over 7 years of experience in setting up targeted advertising, Galina highlights the technical mishaps that can lead to accounts being disabled and funds being temporarily blocked. She discusses the importance of reaching out to Facebook's support for resolution, particularly after changes they made that have impacted many users. Galina also emphasizes the need for users to provide necessary documentation to validate their payment method and ultimately restore their advertising functions. She offers her consulting services to help streamline the process and resolve issues more efficiently. The video concludes with an invitation for viewers to ask questions for further clarification.

Key Information

  • The speaker frequently receives messages about a similar problem regarding temporary debits and disabled accounts.
  • Asks for guidance on showing ads again and introduces herself as Galina Gorban, an expert in targeted advertising for over 7 years.
  • Mentions the common issue of payment failures on Facebook due to a new 30% fee introduced by Apple and its impact on advertising accounts.
  • Encourages viewers to sign up for paid consultations to resolve advertising issues and make sense of their account statuses.
  • Discusses the importance of contacting Facebook or Instagram support for assistance in unblocking accounts or resolving payment issues.
  • Emphasizes that creating a linked card must be done carefully, especially when moving to a new country or using a different name.
  • Describes the procedure to link a card, including how to confirm ownership of the card and any required documentation.
  • Mentions the significance of maintaining the correct association between the advertising account and the payment methods to prevent issues.
  • Advises viewers to send screenshots and necessary information when communicating with support, recommending patience as solutions may take time to process.
  • Addresses potential fraud and the importance of following proper verification processes for safety.

Timeline Analysis

Content Keywords

Temporary Debit Problem

The video discusses common issues related to accounts being disabled due to temporary debits not being processed, particularly in the context of advertising and payment issues. The speaker, Galina Gorban, offers her experience in addressing such advertising problems.

Consultation Offer

Galina offers paid consultations to help individuals solve their advertising account problems, including organizing pages and accounts more efficiently. The emphasis is on providing support and relieving stress caused by account issues.

Payment Card Issues

The speaker highlights problems related to linking payment cards for advertising on platforms like Facebook, particularly after recent changes in fees which affected many users.

Facebook Support Process

The process of contacting Facebook support is outlined, including advice on submitting requests, essential information to provide, and how to navigate the support system to resolve payment-related issues.

Screening for Verification

The video mentions the necessity for users to provide verification through bank statements when experiencing issues with links to cards or ads, emphasizing the importance of confirming card ownership during support requests.

Fighting Account Limitations

The speaker discusses how to address account limitations and technical failures caused by Facebook, including the importance of providing clear and consistent communication with support representatives.

Unblocking Advertising Accounts

A key focus is on techniques to unblock advertising accounts after encountering payment issues, and how timely communication with support can lead to positive resolutions.

Request Submission

The video gives guidance on how to submit specific requests to Facebook support, including examples of required documentation and how to demonstrate that a card is functioning correctly.

Common Support Challenges

Discussion around the frequent challenges users face when reaching out for help, including delays in response and the importance of persistence in resolving issues.

Documentation Requirements

An overview of required documentation when linking payment cards for advertising, including organizational commands needed for verification in order to prevent future issues.

Live Support Interaction

Galina encourages users to interact with a live person if possible and explains the value of direct communication in resolving complex account issues.

Related questions&answers

Why is my debit not processed?

This may occur due to a technical failure in the Facebook system, especially if the card is linked but transactions are still not going through.

What can I do if my account is disabled?

If your account is disabled, you can sign up for a paid consultation to receive help in resolving the issue and possibly unblock your advertising functions.

How can I link a new card to my advertising account?

To link a new card, make sure that the card's owner is the administrator of the advertising account and submit any required documentation to confirm the ownership.

What should I do if my card is not in my name?

If your card is not in your name but you need to link it, ensure you designate the cardholder as an administrator of the advertising account before attempting to link it.

How can I contact Facebook support?

You can contact Facebook support either through the support chat or by submitting a request through the Instagram support page if your accounts are linked.

What if I encounter payment issues multiple times?

If you repeatedly encounter payment issues, you may need to submit a request to Facebook's internal department specifying the problem, enclosing any necessary screenshots.

Will anything get better after contacting support?

Contacting support can potentially resolve your issues, but it may take time as the requests are processed, and not all requests result in a positive outcome.

Can I expect immediate solutions from Facebook support?

No, solutions may take time, and there is no guarantee of immediate responses or fixes.

What links are available for assistance?

There are various links available, including a chat with a support representative and a Payment Form for Instagram support.

What if nothing works out despite following the guidelines?

If the issues persist even after following the guidelines, consider seeing professional assistance or consultation to resolve the issues effectively.

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