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Como Solicitar Reembolso dentro do Meta Ads / Facebook Ads - [Atualizado Outubro 2026]

#Social Media Marketing
2025-12-26 17:427 min read

Content Introduction
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This video provides a step-by-step guide on how to request a refund for a Facebook ad account. The narrator begins by navigating to the Ads Manager and selecting the Billing and Payment section to view the account balance. They then instruct viewers to access the Accounts section and choose the specific ad account they wish to close. The video details that before a refund can be requested, the account must be closed, highlighting that it will take up to two business days for the account to deactivate. After this period, viewers can return to the relevant section and submit a refund request. The narrator concludes by encouraging viewers to engage with the channel for more content related to traffic management, marketing, and sales.

Key Information

  • The video provides a guide on how to request a refund for a Facebook ad account.
  • It begins by navigating to the Ads Manager and accessing the Billing and Payment section.
  • The user must select the account for which they want to request a refund and then click on the appropriate options.
  • Before requesting a refund, users need to close their ad account, which can take up to two business days to deactivate.
  • After two days, users can return to the screen to request the refund by filling out the necessary information.
  • The video encourages viewers to like, subscribe, and activate notifications for more content on traffic management, marketing, and sales.

Timeline Analysis

Content Keywords

Facebook Ads Manager

This video provides a step-by-step guide on how to request a refund for a Facebook ad account. It includes instructions on navigating to the Ads Manager, selecting the Billing and Payment option, and where to find the refund request feature.

Request Refund

The procedure explained includes checking the account balance, clicking on Accounts in the Ads Manager, and finalizing the request for a refund after closing the ad account.

Account Closure Process

Before requesting a refund, users are advised to close their ad account, which will be deactivated within two business days. The video explains the steps to complete this process.

Refund Request Screen

After two days of account closure, the video shows how to navigate back to request a refund, which involves filling out information on a screen presented post-account closure.

Traffic Management and Marketing

The video concludes by encouraging viewers to engage with related content on traffic management, marketing, and sales, while inviting them to subscribe and activate notifications.

Related questions&answers

How do I request a refund for my Facebook ad account?

To request a refund for your Facebook ad account, open the Ads Manager, click on 'Billing and Payment,' then select 'Accounts' on the left side. Click on the account name you want, then use the three dots to choose 'Request Refund.'

What do I need to do before requesting a refund?

Before requesting a refund, you need to close your ad account. After clicking 'Close,' your account will be deactivated within two business days.

What happens after I deactivate my ad account?

After you deactivate your ad account, you will need to wait two days and then return to the same screen to request a refund.

Will I get my refund immediately?

No, you'll have to first deactivate your ad account, wait for it to be closed, and then request a refund which may take time to process.

What do I do if the Ads Manager option does not show up?

If the Ads Manager option doesn't show up immediately, click on 'See More' on the left side to reveal more options.

What information do I need to fill in for the refund request?

You will need to fill in your information in the refund request form that appears after you return to the appropriate screen post-deactivation of your account.

How do I like and subscribe to the channel?

You can like and subscribe to the channel directly on the platform, and activate notifications to stay updated on new content.

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