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HOW TO REQUEST A REFUND ON FACEBOOK ADS (Updated 2026)

#Social Media Marketing
2026-01-10 00:298 min read

Content Introduction
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In this video, Wesley from the 'Gringo Boy' channel guides viewers on how to request a refund for Facebook ads. He emphasizes the importance of following the process accurately and being patient throughout the instructions. Wesley demonstrates logging into Facebook, accessing the ad manager, and selecting the right ad account for the refund. He highlights that users must close their ad account to finalize the refund process and patiently wait for it to be completed, which may take up to two business days. He also outlines the guidelines concerning outstanding balances that could affect the refund amount. Wesley encourages engagement by asking viewers to like and share the video, hoping to help them navigate refunds effectively.

Key Information

  • The speaker welcomes viewers back to their channel and introduces an important video about requesting refunds on Facebook Ads.
  • They explain the situation where one may need a refund if funds are stuck in ads that are no longer being used.
  • The tutorial emphasizes being patient, staying until the end of the video, and understanding the steps involved in the refund process.
  • The viewer is guided to log into their Facebook account and navigate to the ad manager to request a refund.
  • The speaker mentions having multiple ad accounts, and the importance of selecting the correct account for the refund.
  • There are several prompts to ensure the viewer understands each step, including using the correct labels and following the process accurately.
  • The final process of requesting the refund requires closing the ad account permanently to apply any final charges to the available fund balance.
  • Refund processing may take two to three business days, and the viewer will need to provide their bank account information to receive the funds.

Timeline Analysis

Content Keywords

Request Refund

The video provides instructions on how to request a refund from Facebook Ads. The host emphasizes the importance of being patient and staying until the end of the video to understand the process clearly.

Facebook Ads

The tutorial explains how to access Facebook Ads and navigate to the ad manager to request a refund if there are unused funds in the account.

Multiple Ad Accounts

Viewers are advised to select the correct ad account from potentially multiple accounts before proceeding with the refund request. The process involves clicking various options in the ad manager.

Account Closure

To complete the refund process, users must close their ad account, which can take up to two business days. Facebook will automatically handle this after the refund request.

Expected Timeframe

The video mentions that the refund process can take two days, and users need to verify their bank information to receive the funds.

Final Charges

The host discusses final charges that may apply to the user's balance and how this affects the refund amount.

Help and Engagement

The video concludes with a message encouraging viewers to like and share the video if they found it helpful, reinforcing the creator's desire to assist their audience.

Related questions&answers

What is the main topic of the video?

The video teaches viewers how to request a refund for Facebook Ads.

Why do I need to stay until the end of the video?

Staying until the end is important to fully understand the process of requesting a refund.

What should I do if I have multiple ad accounts?

You need to choose which ad account to use for the refund, as multiple accounts may have different balances.

How long does it take for the refund request process?

The process can take up to two business days.

What happens after I request a refund?

You will need to close your ad account for the refund process to be completed.

Do I need to provide my bank account information?

Yes, you will need to enter your bank account information to receive the funds.

What will happen to my ad account after the refund request?

The ad account will remain visible but will be permanently closed.

Can I create a new ad account after closing my current one?

Yes, you can create a new ad account whenever you want after closing the old one.

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