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Privacy Policy

Last updated: May 7, 2024

This is the Privacy Policy of DICloak (“DICloak”). This policy applies to all DICloak software applications, websites and related services.

As a general rule, users of our software applications and services are anonymous to us, and we have no feasible ways to identify you. However certain categories of data may be collected while using our applications and services, and some of this information may be considered “personal data” by the law. When we collect personal data, we generally act as a “data controller” as defined in applicable law. The exact categories of data we collect, why we collect it, and your opt-out choices depend on the application or service you use, as is more fully described below.

When we post changes to this Privacy Policy, we will include the date when this Policy was last updated.

How DICloak Collects Information

DICloak may use the following different methods to receive and collect your information:

1. Account registration. When registering a DICloak account, the system will ask you to provide information so that we can record you as the owner of the DICloak product, which will help us provide you with services and information.

2. Product use, when you visit our website or log in to the DICloak client, we will need enough information to complete your operation, and our server will automatically collect and aggregate information about your visit.The collected information may include the information of the login person's DICloak account, access IP, operating system, browser type, etc.

3. Customer support, you can call or contact us through WeChat, Telegram and other communication channels to request technical assistance on products or information about our products, personal or account information that may be provided to us.

Promotion and Marketing Activities

If you decide to provide feedback to DICloak or participate in a promotional campaign, contest, or survey, organized by DICloak or our partners on behalf of DICloak,we may ask for information such as your name, age, phone number, email or postal address.

If you agree to receive marketing information from DICloak via email, SMS, or push notifications, we may use third-party technology providers to deliver such messages to you. You can opt-out directly from a marketing email you receive.

If you submit your phone number or email address on an application download page,we may send you a download link or promotional materials via SMS or email for your convenience.

We will use this data only to provide the services you have requested and will not retain your data any longer than necessary to fulfill that specific purpose. If you’re not comfortable with us using submitted data for a limited purpose, then don’t provide it to us.

WILL YOUR INFORMATION BE SHARED WITH ANYONE

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

HOW DO WE KEEP YOUR INFORMATION SAFE

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

Purpose of Information Collected by DICloak

We use this information for certain legitimate business purposes, namely:

1.To provide users with subscription services.

2.To process the payment.

3.To notify users about any upgrades, service reminders, promotions or other information that user may be interested in.

4.To respond to users' inquiries, and constantly strive to improve our website, products and services based on users' information and feedback.

5.For IP positioning and anti-fraud.

6.To identify the identity of the owner of the user account, and use it to accurately track the user account, and assist the technical staff in analyzing and handling the problems that the user may encounter.

7.We attach great importance to protecting user data and protecting user privacy. Without the user's permission, we will never publish any information to other parties, and we will not sell users’ data.

8.To understand better how people interact with our applications and services.

9.To enhance, modify, customize or otherwise improve our applications and services.

10.To prevent security breaches and abuse.

In short, this information helps us to improve our products and services. We have no practical way to use this information to identify you personally. We may store this usage data for up to three years.

Children’s Privacy

There are no guarantees that children cannot enter our websites or use our applications without parental consent or notification. Therefore, and as provided in our Terms of Use, we require children to include their parents in the download process, and we encourage parents to read this Privacy Policy before allowing their children to use our applications and services.

UPDATE

We may update this privacy notice from time to time. The updated version will be effective as soon as it is accessible.We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

CONTACT US

If you have questions or comments about this notice, you may email us at business@dicloak.com.